Last updated: July 18, 2025

At Willow Creatif, we take the privacy of our customers and the security of their personal information seriously. This Privacy Policy outlines how we collect, use, and protect your personal information.

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and informs You of Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.

• Affiliate means an entity that controls, is controlled by, or is under common control with a party.

• Company (referred to as either "the Company", "We", "Us", or "Our") refers to Willow Creatif Inc., 4822 rue Guenette, Laval Quebec H7T 2N8.

• Cookies are small files placed on Your device by a website, containing browsing history and other data.

• Country refers to: Quebec, Canada

• Device means any device that can access the Service, such as a computer, cellphone, or tablet.

• Personal Data means information that relates to an identified or identifiable individual.

• Service refers to the Website.

• Service Provider means any third party that processes data on behalf of the Company.

• Usage Data refers to data collected automatically from the use of the Service or its infrastructure.

• Website refers to Willow Creatif, accessible from https://www.willowcreatif.com/

• You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
We may collect personally identifiable information, including but not limited to:

• Email address

• First and last name

• Phone number

• Address, State, Province, ZIP/Postal code, City

• Usage Data

Usage Data
Collected automatically and may include:

• IP address

• Browser type and version

• Pages visited, time/date of visit, time spent

• Device identifiers, mobile operating system, and diagnostics

Tracking Technologies and Cookies

We use Cookies and similar technologies (e.g., web beacons, tags, scripts) to analyze, improve, and personalize the Service.

You can instruct your browser to refuse all cookies or indicate when a cookie is sent.

We use both session and persistent cookies for purposes including:

• Essential functionality

• Cookie consent tracking

• Remembering user preferences

For full details, please visit our Cookies section or Cookies Policy.

Use of Your Personal Data

We may use Personal Data for purposes such as:

• Providing and maintaining the Service

• Managing Your Account

• Performing contracts (e.g., for services or purchases)

• Contacting You regarding functionality, updates, or security

• Managing Your inquiries or requests

• Business restructuring or sale scenarios

• Improving our Service, experience, and analytics

We may share data:

• With Service Providers (e.g., analytics tools, hosting platforms, email/contact forms)

• In business transfers (e.g., mergers or asset sales)

• With Affiliates or business partners under contract

• In publicly shared user-generated content

• With Your consent for other uses

Third-Party Services and Tools

We may use third-party services to enhance functionality, performance, or analytics. These may include, but are not limited to:

• Google Analytics

• Web hosting services

• CRM or email marketing tools

• Scheduling platforms (e.g., Calendly)

These service providers may have access to Your Personal Data solely to perform tasks on Our behalf and are obligated not to use or disclose it for other purposes.
Links to their individual privacy policies may be provided upon request.

Retention of Your Personal Data

We retain Personal Data only as long as needed for the purposes outlined, including:

• Legal obligations

• Dispute resolution

• Business or contract administration

Usage Data is retained for shorter periods unless required for security or functionality.

Transfer of Your Personal Data

Your information may be transferred and stored outside Your province, state, or country—including in the United States or other jurisdictions. By submitting data, You consent to this transfer, including to jurisdictions with different data protection laws.

We take all reasonable steps to protect Your data and ensure adequate safeguards are in place when transferring data internationally.

Your Data Rights (North America)

Canada (including Quebec)

We comply with PIPEDA and Law 25 (Quebec), including obligations to obtain meaningful consent before collecting personal data and offering the right to access, correct, or delete such data.

You may contact us to:

• Review or update your Personal Data

• Request deletion of your data

• Withdraw previously granted consent

United States (including California)

If you are a resident of California, you may have rights under the California Consumer Privacy Act (CCPA), including:

• The right to request access to the personal data we hold about you

• The right to request deletion of your personal data

• The right to know what data we collect and how it is used

You can make a request by contacting us at info@willowcreatif.com.

California “Shine the Light” Disclosure

Under California Civil Code Section 1798.83, residents of California may request a notice identifying the categories of personal customer information we share with third parties for direct marketing purposes and the contact information for such third parties.
Currently, Willow Creatif does not share personal data with third parties for their direct marketing use.

If this policy changes in the future, we will update this section accordingly.
California residents wishing to make such a request may do so by contacting us at: info@willowcreatif.com

Delete Your Personal Data

You may request deletion of your data at any time by contacting us or, if applicable, using in-app settings.
Please note: Some data may be retained to fulfill legal obligations or for legitimate business purposes.

Disclosure of Your Personal Data

We may disclose Personal Data:

• In business transactions (e.g., sale or merger)

• To comply with legal requirements

• To protect the rights, safety, and property of Willow Creatif or its users

• With Your explicit consent

Security of Your Personal Data

We use commercially acceptable measures to protect Personal Data. However, no method of transmission or storage is 100% secure.

Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect data from children under 13 without parental consent. If you believe we have collected data from a child, please contact us so we can delete it.

Links to Other Websites

Our Service may contain links to external sites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated effective date.

You are encouraged to review this policy periodically for any changes.

Governing Law

This Privacy Policy is governed by the laws of the Province of Quebec and the federal laws of Canada, without regard to conflict of law provisions. Users from other jurisdictions may have additional rights under local privacy laws.

Accessibility

If you require this Privacy Policy in an alternative format due to a disability, please contact us at info@willowcreatif.com.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Email: info@willowcreatif.com